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Frequently Asked Questions (FAQs)

  1. What kind of service does YourBillBuddy provide?
  2. What's new?
  3. What browsers does this work on?
  4. Is it necessary for me to register before I can start using the service?
  5. Are the services on this site free?
  6. How do I go about using this service?
  7. How does it know which tariff plan is best for me?
  8. What types of plans does YourBillBuddy recommend?
  9. Does it recommend me a single plan?
  10. Which file-formats does YourBillBuddy support?
  11. What are e-bills?
  12. How do I obtain an e-bill from my service provider to use on this site?
  13. What is an itemized bill? Why is it important to provide an itemized bill to get a recommendation from YourBillBuddy?
  14. I am a prepaid user and I do not have e-bills. Can I still use this service?
  15. Can I analyze my landline bills too?
  16. Which plans are currently being supported?
  17. Are the advanced rental plans supported?
  18. Are the zero rental plans supported?
  19. Are corporate plans supported?
  20. How many bills can I upload?
  21. When uploading the bills I get error message. What are the reasons for this? How can I avoid this?
  22. What happens if my mobile number changes? Do I need to register again for the new number?
  23. I have more than one mobile numbers. Do I need to register separately for each number?
  24. What is Recommendation Wizard?
  25. When should I fill the advance options while specifying usage break-up to the Recommendation Wizard?
  26. From where do I get local minutes, STD minutes, ISD minutes and SMS usage to provide to the Recommendation Wizard?
  27. Is the estimated bill amount shown inclusive of all taxes?
  28. Why is the system not showing me the same number of bills as it was showing earlier?
  29. Why is the amount displayed for my bill incorrect even though the bill gets uploaded successfully?
  30. Can I remove the bills that I have uploaded to the system?
  31. I am an old user. I had registered with YourBillBuddy using my mobile number. I have forgotten my password. What do I do?
  32. Where can I learn more?
 
1. What kind of service does YourBillBuddy provide? Top
YourBillBuddy helps you save money by, analyzing the uploaded bills or the approximate usage entered by you and recommending the best plan suited to you based on your usage. In addition to this the other things that we provide:
  • Details on the plan most suited to your needs
  • A complete analysis of your usage
  • Information about the numbers called most often, the SMS sent, the amount spent on each number
  • Comparison of your bills across various plans
  • Various plans available currently with supported service providers

2. What's new?
YourBillBuddy has come-up with lots of new features:
  • Recommendations without bills - If you don't have bills there is no need to worry. YourBillBuddy can help you even without those. Simply fill in the figures about your average usage and it will try to find the best plan for you.
  • Multiple numbers on a login - Do you want YourBillBuddy to help you minimize your costs on more than one numbers? You can simply create separate profiles for each of these numbers and upload bills or provide usage statistics for each profile. You can individually analyze the usage pattern on each number and take recommendations from YourBillBuddy.
  • Email-ID based login - Now you can register your email-id with YourBillBuddy. This will be used as your login. Old users can continue to use their mobile number as login.
  • Support for new service providers - YourBillBuddy now supports more service providers like Reliance, Tata Indicom, Loop (Karnataka) and BSNL.
  • Recommendations on bills without itemized statements - If your bill does not have call by call breakup, that is an itemized bill, we can still give you recommendation on the best plan suited for you.

3. What browsers does this work on?
The site has been tested extensively on Internet Explorer 5.5 and above. Users of other browsers like Firefox, Opera, Konqueror etc. might face some issues due to browser incompatibilities. Therefore, it is recommended that you use Internet Explorer 5.5 or above while making use of YourBillBuddy services. The site makes use of Javascript. So, if your browser has javascript disabled you might not be able to use some features of the site. It is recommended that you enable the javascript in your browser in case it is not enabled.

4. Is it necessary for me to register before I can start using the service? Top
Yes. A one-time registration is required before you can start using YourBillBuddy services. The steps to the same have been listed in this question.

5. Are the services on this site free?
Yes. The services on this site are absolutely free. No fee is charged for registration, analysis or any other service offered by this site.

6. How do I go about using this service?
If you are new to YourBillBuddy, create an account by clicking on Register on the Home page. You cannot use our service without creating an account.
  • If you are a postpaid user with e-bills available with you:
    1. When you login/create a new account you will be taken to the Upload Bills Tab
    2. Upload the bills you have in PDF or HTML format
    3. If one or more of your bills are not uploaded click here to see why.
    4. Select Analyze bills to see number-wise and usage-wise breakup of your bills (cumulative and month-wise)
    5. Select Recommendation to get the Plan most suited to your usage. YourBillBuddy gives you the best plan in four segments:
      1. Overall
      2. Within your current provider
      3. Across all GSM providers in your circle and
      4. Across all CDMA providers in your circle
  • If you are a pre-paid user or a post-paid user who does not have e-bills:
    1. When you login or create a new account you will be taken to the Upload Bills Tab
    2. Click on the link labeled Recommendation Wizard
    3. Enter the details asked for namely, break-up of calls, break-up of SMS etc.
    4. Click on Recommendation to get the Plan most suited to your usage. YourBillBuddy gives you the best plan in the same four segments as mentioned for the case of post-paid users having e-bills above.

7. How does it know which tariff plan is best for me?
YourBillBuddy analyzes the bills that you upload or the approximate usage that you enter to understand your usage. It intelligently figures out the tariff plan that can best suit your requirements depending on the usage patterns. This tariff plan is the one on which the bill is lowest.

8. What types of plans does YourBillBuddy recommend? Top
YourBillBuddy recommends only post-paid plans. Irrespective of whether you are currently a pre-paid user or a post-paid user the usage figures are used to find out the best post-paid plan for you. But very soon we intend to support pre-paid plans as well.

9. Does it recommend me a single plan?
Yes. YourBillBuddy recommends you a single best plan that it finds best suited to your requirements. There are graphs that will show 5 best plans for you. In addition to single best plan, recommendation is given for the best plan within the same service provider that you are on currently and also on other network type (i.e. if you are on GSM, best plan in CDMA will also be identified and vice-versa).

10. Which file-formats does YourBillBuddy support?
Depending on the service provider, YourBillBuddy supports bills in PDF or HTML format. These are also called e-bills. Some service providers like Vodafone have changed their bill formats in the past. Some old bill formats are not supported.

11. What are e-bills?
An e-bill is your mobile phone bill provided by your service provider typically in the PDF or HTML format. They can be downloaded from your service provider's site.
Once you have registered with YouBillBuddy, we provide detailed information about how to retrieve e-bills. For any further information, contact your service provider.

12. How do I obtain an e-bill from my service provider to use on this site?
There are different steps for obtaining your e-bills and these vary from one service provider to another. Please contact the Customer Care of your service provider for the same.

13. What is an itemized bill? Why is it important to provide an itemized bill to get a recommendation from YourBillBuddy?
An itemized bill is the mobile phone bill provided by your service provider that details your usage such as number of local, STD, ISD or roaming calls made, number of SMSes sent and so on.
YourBillBuddy recommends the best suited plan for you based on your mobile phone usage. The accuracy of the recommendation depends on the availability of detailed usage information. Hence, it is essential to provide itemized bills to YourBillBuddy to know which is the best plan for you.
For more information about receiving itemized bills, contact your service provider.

14. I am a prepaid user and I do not have e-bills. Can I still use this service? Top
Yes. Even if you don't have an e-bill YourBillBuddy can help you come up with a suitable plan. You can fill in your average usage figures like number of calls, percentage of local calls, calls to same service provider, std call etc. and YourBillBuddy will analyze these to suggest you a plan. The more exact and the more detailed information you feed in the better will be the recommendations. The plans recommended to you will be post-paid plans. We intend to support pre-paid plans soon.

15. Can I analyze my landline bills too?
No. At the moment YourBillBuddy is only about analysis of mobile bills. This includes both GSM and CDMA mobiles that are used in India. The support for analysis of landline bills is not present in the site.

16. Which plans are currently being supported?
The service providers have a number of specified circles or regions across the country which in turn have a number of circle specific plans provided by them. There are also national plans. Out of the numerous plans YourBillBuddy supports a majority of the important and most used plans. A list of the supported plans can be found here.

17. Are the advanced rental plans supported?
Yes. Most advanced rental plans are supported. For a more complete list of plans we support click here.

18. Are the zero rental plans supported?
Yes. Most zero rental plans are supported. For a more complete list of plans we support click here.

19. Are corporate plans supported?
No. They are not supported now as they are not publicly available and are generally customized for companies. However, mail us the details of your corporate plan, if you are under one, and we'll try to have it included soon.

20. How many bills can I upload?
There is no upper limit on the number of bills that you can upload.

21. When uploading the bills I get error message. What are the reasons for this? How can I avoid this? Top
Following can be the reasons for you encountering an error while uploading bill(s):
  1. The file that you are trying to upload is not a PDF or HTML file
  2. The file size is greater than 2 MB
  3. The bill is in a format that is currently not supported
  4. The number on the bill does not match the number for which you are trying to upload the file
To avoid the errors please upload bills in PDF or HTML format with size no more than 2 MB. Also take care that you are not uploading a bill that has a number different than the one selected.

22. What happens if my mobile number changes? Do I need to register again for the new number?
No. You can use your same login for analyzing the usage of your new number. You simply need to add the new number in your login.

23. I have more than one mobile numbers. Do I need to register separately for each number?
No. You can use the same login for managing usage of all your mobiles. You will simply have to add these numbers under your login. Each number has its own usage analysis. Usage analysis of two numbers cannot be combined.

24. What is Recommendation Wizard?
The Recommendation Wizard is a utility that you can use if you do not have e-bills or are unable to upload your bills for some reason. The wizard recommends optimal plans on the basis of some basic information such as the number of Local or STD calls and SMS made by you in a month. This information can be easily obtained from your paper bill. If you do not have your paper bill you can enter approximate numbers and the wizard will still give you a recommendation.
You can help the Recommendation Wizard give you better recommendations by providing some optional advanced information such as the percentage of local calls to the same service-provider, to other providers etc. The Recommendation Wizard intelligently approximates your bill, based on the usage information entered by you, on various tariff plans and recommends the cheapest plans to you.

25. When should I fill the advance options while specifying usage break-up to the Recommendation Wizard?
If you know that your calls or SMS to numbers belonging to a particular service provider are very high/very low, specify a break-up accordingly in the advanced options. This will help us give you more accurate recommendations as we can make more accurate calculations with that information.

26. From where do I get local minutes, STD minutes, ISD minutes and SMS usage to provide to the Recommendation Wizard?
If you have a hard or soft copy of your bill, the break-up of your calls and SMS are provided, usually on the second page.

27. Is the estimated bill amount shown inclusive of all taxes?
Yes. The amount includes 10% service tax and 2% cess on the service tax.

28. Why is the system not showing me the same number of bills as it was showing earlier?
The YourBillBuddy system now supports more bill formats. Therefore, you could now be seeing bills that could not be uploaded successfully earlier.
Also, the system now tries to match the mobile phone number obtained from your bill to your currently selected mobile number. Therefore, if you had uploaded bills earlier that were for a number other than the one entered by you then those bills may not be displayed anymore. Please add the number to your profile and then upload those bills again. This is to ensure that the recommendations you get are as accurate as possible.

29. Why is the amount displayed for my bill incorrect even though the bill gets uploaded successfully? Top
This could occur if your bill contains information for a period of more than 1 month or the format of your bill has undergone minor changes. This usually occurs when a subscriber changes his tariff plan in the middle of a billing cycle. In these cases, the bill uploaded contains details for both the tariff plans. We do not currently support bills of these types but intend to support them soon.

30. Can I remove the bills that I have uploaded to the system?
No. Currently you cannot delete the bills uploaded but we will soon have this functionality in the future.

31. I am an old user. I had registered with YourBillBuddy using my mobile number. I have forgotten my password. What do I do?
Click on Forgot your Password ? on the Home page and provide the mobile number using which had you registered with YourBillBuddy. An email will be sent to you at the email-id that you had specified at the time of registration. The email will contain your password for the account.

32. Where can I learn more?
Visit the Website Tour section for a quick start-up of the site.